Your check was part of a settlement between Mr. Cooper and the CFPB and certain state banking regulators to resolve old regulatory matters.Back To Top
Your check is a refund intended to address servicing issues Mr. Cooper agreed to remediate through the government settlement.Back To Top
This matter is regarding issues dating back to 2011 and identified during 2014 and 2015 regulatory exams and discussions. Mr. Cooper has resolved all these issues and worked closely with regulators to implement compliance procedures designed and established to ensure they do not recur. Most impacted customers were provided remediation years ago and were sent a letter of explanation or a statement on the monthly billing statement explaining the credit.
The settlement does not impact your obligation to pay your mortgage. You should continue to make your mortgage payments consistent with the terms of your loan and your monthly statements.Back To Top
Nationstar wants to assure you that they are 100% focused on delivering a great customer experience. Nothing is more important to them than maintaining your confidence and trust. Over the last years, they have taken numerous steps to bolster their leadership team, enhance their compliance and risk infrastructure and training and invest in innovative technologies that have improved their processes and the customer experience to ensure these errors will not happen again.Back To Top
Mr. Cooper does not give tax advice and recommends contacting your tax advisor if you have questions, but we believe the check should not impact your taxes.Back To Top
The check does not impact your obligation to pay your mortgage. You should continue to make your mortgage payments consistent with the terms of your loan and your monthly statements.Back To Top
Certain customers will receive credits on their loan in the future, intended to address servicing issues Mr. Cooper agreed to remediate through the government settlement.
The first credit will be made no later than June 30, 2021, and additional credits will be made during the next three years, made on an annual basis provided you continue to make payments on your mortgage. Should you further modify your loan, you will no longer be eligible to receive the credits.
At or about the time the credit is given, you will receive a notice describing the credit.Back To Top
If you want a reissue with no changes to the check, simply email, phone, or write us at:
: 1-855-914-4649 (Toll-Free) / 1-855-535-1813 (TTY)
Nationstar, d/b/a Mr. Cooper, Consent Order
QSF Settlement Administrator
P.O. Box 5168
Portland, OR 97208-5168
To change the payee name on the check please complete, sign, and return the Reissue Request Form here.Back To Top
Your check can be cashed even without an endorsement block on the back of the check. If the security features are intact, the check should be negotiable.Back To Top
The refund check you received will be good for 180 days from the date on check.Back To Top
For bankruptcy escrow remediation – the check is for a refund of the shortage that existed in your escrow account at the time your bankruptcy was over.
If you have filed for bankruptcy protection pursuant to Title 11 of the U.S. Code, this refund may constitute property of the bankruptcy estate. You should consult with your tax and/or legal advisors to determine whether you need to amend your bankruptcy schedules, or identify this refund to your creditors, the Bankruptcy Court, and any trustee.Back To Top
Epiq is a third party retained as the Distribution Administrator to assist in processing. For more information about Epiq, please visit www.EpiqGlobal.com. All of Epiq’s costs for this program are paid separately by Nationstar. Customers are never charged either directly or indirectly for Epiq services as part of this remediation.Back To Top